@article{Nakasun_2019, title={THE QUALITY ENHANCEMENT OF ONE-STOP SERVICE, THE OFFICE OF GENERAL EDUCATION AND INNOVATIVE ELECTRONIC, SUAN SUNANDHA RAJABHAT UNIVERSITY}, url={https://conferaces.com/index.php/journal/article/view/29}, abstractNote={<p><em>One</em>-<em>Stop Service refers to the combination of all related services in one place by submitting the service to one another section so that the services will be completed in one service point</em>. <em>However, due to the large number of students coming for services at One</em>-<em>Stop Service, it takes a student 5</em>-<em>10 minutes to obtain the complete service</em>. <em>The research entitled the quality enhancement of One</em>-<em>Stop Service, the Office of General Education and Innovative Electronic, Suan Sunandha Rajabhat University, is, therefore, conducted</em>. <em>The research purpose is to find out the operation process of providing more convenient, speedy, up</em>-<em>to</em>-<em>date and impressive services to the students</em>. <em>A </em><em>5</em>-<em>rating scale questionnaire is used as research tool to find out the students</em>’ <em>satisfaction of One</em>-<em>Stop Service, the Office of General Education and Innovative Electronic Learning</em>. <em>The research findings reveal the total students</em>’ <em>satisfaction of the services provided at One</em>-<em>Stop Service at high level with average mean scores at 4</em>.<em>38 or 88 percent, and the operational process for the personnel at One</em>-<em>Stop Service, the Office of General Education and Innovative Electronic Learning, Suan Sunandha Rajabhat University with the purposes of increasing the efficiency of the services and reducing the operational errors</em>. <em>The process includes 6 forms; 1</em>. <em>Request for taking exam after date due, 2</em>. <em>Request for taking re</em>-<em>exam, 3</em>. <em>Request for sick leave or business leave, 4</em>. <em>Request for checking the learning results, 5</em>. <em>Request for password of e</em>-<em>learning and the learning result monitoring and following up system, and 6</em>. <em>General request form</em>. <em>In addition, the service improvement leads to the declining number of students coming for services due to the additional service channels including Fan</em>-<em>page of GE and Course Websites</em>. <em>The availability of steps for obtaining services at GE websites and at Service point enables the students to be aware of the process and steps of services in advance before coming to the service point, and this results in the reduction of time consumption at the service point and the increase of the service speed</em>.</p>}, journal={International Conference "Actual Economy: Local Solutions for Global Challenges&quot;}, author={Nakasun, Wimonwan}, year={2019}, month={Jun.}, pages={166-171} }